Returns & Exchanges
At LashBase, we want you to be completely satisfied with your professional supplies; if you are not, you can return unopened and unused items within 14 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your items are in their original, sealed packaging and have not been used, as adhesive and hygiene-sensitive products cannot be returned once opened.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a unique Return Authorization Number and the correct return address.
Pack Your Items
Securely package your products to prevent damage during transit and include a note with your name, order number, and authorization code inside the parcel.
Ship and Track
Send your package using a tracked shipping service and retain your proof of postage; once received and inspected, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing