Frequently Asked Questions
Everything you need to know about your LashBase order and our professional products.
How long does shipping take for professional lash supplies?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while express orders placed before 2 PM are processed for next-day delivery.
What is your return policy on lash adhesives and liquids?
Due to hygiene and temperature control requirements, we cannot accept returns on opened lash adhesives or liquids. Unopened items in original packaging can be returned within 14 days of purchase.
Are LashBase products suitable for beginners?
Yes, we offer a wide range of products tailored for both beginners and master lash artists, including comprehensive starter kits and educational resources to help you grow your business.
Do you offer professional discounts for salon owners?
We provide tiered bulk pricing and exclusive professional discounts for registered salon owners. Please create a professional account on our website to view trade pricing.
How should I store my lash extensions and glues?
Lash extensions should be stored in a cool, dry place away from direct sunlight. For adhesives, we recommend using an airtight container with silica packs and maintaining a room temperature between 18-22°C.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Klarna and Afterpay, allowing you to stock your salon now and pay later.